The skilled workers for this service-oriented industry are in demand to provide the outsourcing services required by local and foreign organizations to support the shared services outsourcing (SSO) sector. As reported by AT Kearney, Malaysia is ranked the 3rd most attractive outsourcing destination in the world based on financial attractiveness (costs of outsourcing), people score (availability of skilled workers) as well as the economic and political environment.
What is a call centre agent?
A call center agent is a person who handles incoming or outgoing customer calls for a business such as banking, IT and telecommunication. A call center agent might handle account inquiries, customer complaints or support issues. Other names for a call center agent include customer service representative (CSR) or customer care consultant.
What is my career path?
l Contact Centre Agent
l Contact Centre Team Leader / Supervisor
l Contact Centre Manager
l Contact Centre Division Head
l Head of Contact Centre (General Manager)
KPerak INC Corporation in collaboration S.F.R. Consultants Sdn. Bhd. recognises the vast and readily available job opportunities in the local call centre industry and has the priviledge to offer the Certificate in “Level 2: Call Centre Skills” and guaranteed job placements. The internationally recognised Level 2: Call Centre Skills certification programme is issued by the London Chambers of Commerce and Industry (LCCI) UK.
Eligibility criteria: SPM and above (with basic proficiency in English)
Training duration: 5 weeks (Full Time) *Agrobank training loans are available .
Location: KPerak Academy
Level 17, Perak Techno-Trade Centre (PTTC)
Bandar Meru Raya
Off Jalan Jelapang
30020 Ipoh.
Why will be learning?
Call Centre Agent Certificate Programme Highlights
l Call Handling Tec
hniques – Inbound/Outbound
l Contact Centre Technology
l Contact Centre Procedures and Guidelines
l Contact Centre Operation Metrics and Standards
l Critical Thinking Skills
l Communication Skills
l Customer Service Skills
all within a practical classroom environment and educational site visits to call centres!
A briefing session followed by interview sessions will be conducted by S.F.R. Consultants Sdn. Bhd. and Tiga Consulting. For more details, you are cordially invited to attend the event as per details below:
Date: 13 February 2009
Time: 9.00am
Venue: Convention Hall
Level 6, Perak Techno-Trade Centre (PTTC)
Bandar Meru Raya
Off Jalan jelapang
30020 Ipoh.
